Danielle Heisick

Danielle Heisick is a seasoned professional in customer success and strategic management, currently serving as a Senior Manager for Global Customer Success at Pearson since November 2022. Previously, Danielle held the position of Director of Customer Success, Strategic at Credly, where responsibilities included client health and retention through the development of digital badging programs. With prior experience as a Customer Success Manager at When I Work and an Implementation Specialist at Kaplan Professional, Danielle has a strong background in customer engagement, training, and technical support across various sectors. Danielle began professional development as a Human Resource and Information Systems Intern at Festival Foods and is currently pursuing an MBA at the University of Illinois Urbana-Champaign.