Dave Donovan is a Customer Success and Post-Sale Operations Leader with over 20 years of experience in B2B SaaS, telecom, and emergency response. At Impel, they successfully built the entire post-sale operation from scratch, cutting average resolution time by 35% and enhancing customer satisfaction. Currently, at Pearson, Dave manages renewal automation processes, streamlining operations across multiple business units to drive revenue growth. Dave holds an MBA from Capella University and has a proven track record in process improvement, team leadership, and cross-functional execution.
Location
Kissimmee, United States
This person is not in the org chart
This person is not in any teams
This person is not in any offices