Giselma Becaro Silva Matos is a seasoned professional with extensive experience in customer success, project management, and business development. Currently serving as Global Director of Onboarding and Enablement at Pearson since April 2012, Giselma is responsible for optimizing processes and enhancing client experiences globally within the English Language Learning segment. Giselma's previous roles at Pearson include leading Customer Services for the Americas and overseeing client success teams across Latin America. Formerly at GOL Linhas Aéreas Inteligentes, Giselma coordinated innovation and business development initiatives, significantly improving revenue streams and project management methodologies. Educational qualifications include an MBA in Business Management from FGV and various certifications in project management and leadership from notable institutions.
This person is not in any teams
This person is not in any offices