Heather O.

Heather O. has extensive experience in customer service and management within the educational technology industry, having worked at Pearson since July 2008. In the role of Associate Engagement and Development Manager, Heather has been responsible for overseeing team performance and fostering employee development. Previous positions at Pearson include Team Manager, Internal Sales Consultant, and Customer Service Specialist, all contributing to a comprehensive skill set in sales and customer engagement. Earlier, Heather served as a Customer Service Agent at Pearson VUE from July 2007 to July 2008, gaining foundational experience in customer support.