Hemesh Dosa

Hemesh Dosa is currently the CX Measurements Program Lead at Pearson, where they create impactful customer feedback mechanisms across complex customer journeys. With previous experience as the Global Customer Experience Manager at Hotels.com and in various customer operations roles at Mimecast, Hemesh has consistently focused on improving customer satisfaction and loyalty through strategic insights and closed-loop feedback systems. They hold a degree in Business Information Technology from London Metropolitan University and a Voice of Customer Professional Certification from Maritzcx University.