Ken O'Connor BSc (Hons) is currently employed at Pearson UK as the ICC Operations Manager, overseeing IT and telephony infrastructure support for customer service teams. Prior to this role, Ken worked as a Team Leader at Edexcel Customer Service Centre and held positions as a Production Operative at Colgate Palmolive and United Biscuits. Ken is currently pursuing a Digital and Technical Solutions Degree Apprenticeship at The Manchester Metropolitan University.
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