Laura Johnson

Director, Customer Success and Strategic Account Management

Laura Johnson is an Operations, Strategic Partnership, and Customer Success Executive currently at Pearson, where they drive solutions that enhance profitable growth. They previously served as Senior Vice President of Operations and Customer Success at ICON plc, managing key strategic client relationships and generating significant revenue. Laura has also held various leadership roles at Pearson, focusing on customer satisfaction and operational excellence, including the establishment of a pioneering customer liaison program. They are pursuing a Bachelor’s degree at Virginia Polytechnic Institute and a Master’s in Finance from Loyola University Maryland. Outside of work, Laura enjoys outdoor activities, boating, and community involvement.

Location

United States

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