Michael Shepherd

Michael Shepherd, MBA, is a seasoned professional with extensive experience in customer success and technical support management, currently serving as a Customer Technical Support Manager at Pearson since February 2014. With a proven track record in enhancing team performance, aligning goals with company values, and driving customer satisfaction, Michael has held various roles at Pearson, including Manager of Customer Success and Customer Success Representative. Prior experience includes significant positions at Follett Higher Education Group, where achievements included being named Course Materials Manager of the Year for Region 51 on two occasions. Michael also possesses entrepreneurial experience as a co-proprietor for Erase the Maps Music, organizing and promoting concerts in the Greater Boston area. Educational credentials include an MBA in Internet Marketing from Southern New Hampshire University and multiple degrees in Business Administration and Entertainment Management.