Mutlu Demirbaş is an experienced Customer Service Support Manager at Pearson, where responsibilities include managing Tier 2 support across multiple countries, coaching customer service agents, and participating in ERP implementation projects focusing on data migration and process ownership. Previously, as a Technology and Services Manager at Pearson, Mutlu led a 7-person customer service team through large-scale global migrations, including Microsoft O365 and Salesforce CRM. Early in the career, roles at vMind Bilgi Teknolojileri and NGN honed skills in server management, B2B sales through ERP integration, and IT support. Mutlu holds a Bachelor's degree in Computer Systems Networking and Telecommunications from Marmara University and an Associate's degree in Computer Programming from Trakya University.
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