Rich S.

Rich S. is the Director of Customer Experience at Pearson, where they have implemented a cross-functional vision that significantly improved customer satisfaction metrics. Prior to this, Rich held various roles in customer experience and project management, including positions at Barclays and Nature Publishing Group. Rich also served as the Global Chair of the LGBTQ+ network at Pearson, reflecting a commitment to inclusivity alongside their professional achievements. Rich holds a BA from the University of Kent and an MSc from City, University of London.