Ricky Kelly serves as the Vice President of Higher Education Services at Pearson since March 2019, overseeing the Higher Education Customer Experience strategy and operational leadership across multiple global regions. Previously, Ricky held roles as Vice President of Integrated Contact Centre and Vice President of Global Customer Service & Support, focusing on customer service strategies and support for various Pearson business sectors. Ricky's career at Pearson began in March 2000, with extensive experience in customer experience management, service deployment, and account services, contributing to significant operational improvements and revenue growth. Ricky is a graduate of London Metropolitan University, holding a degree in Business Economics.
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