Robert “Bob” Morgan is a seasoned professional with 35 years of experience in the global Financial Services and Education sectors. Currently, as Director of Global BPO Customer Service and Finance Operations at Pearson, they manage a $40M budget while improving customer satisfaction and operational efficiencies. Previously, Bob held leadership roles at companies such as Chase, KPMG US, IBM, and Genpact, where they developed strategic business solutions and managed significant technology transformations. Bob earned a Bachelor of Arts in Sociology from St. Lawrence University.
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