Robert Cassidy is a seasoned professional with extensive experience in service delivery and customer experience management. Previously a Team Leader at Affiliated Computer Services from 2003 to 2008, Robert managed and mentored call center staff, enhancing team performance through effective communication and training. From 2008 to 2019, Robert served at Pearson, advancing through roles including Global Service Delivery Manager and Escalation Specialist, where they focused on improving operational efficiency and customer satisfaction. Robert holds a Bachelor of Science in Business Administration from St. Thomas Aquinas College, earned in 2003.
Location
Woodcliff Lake, United States
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