Simon Abrams is an experienced professional with a diverse background in technical support and management. Currently serving as Service Manager and Regional Team Leader at Pearson since June 2007, Simon oversees support operations for UK Pearson offices outside of London, focusing on stock management and site monitoring. Previous roles include Team Leader of Deskside Support at Nildram, where Simon addressed ADSL issues and managed customer complaints, and Customer Service Representative at Telewest Communications, providing support for digital TV and broadband services. Simon also has experience as a Process Control Specialist at Corus and as Deputy Store Manager at Threshers, where leadership and customer service skills were developed. Simon holds a Bachelor of Science degree in Multimedia Systems from Liverpool John Moores University, completed from 1999 to 2003.
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