Sonia Mitchell (nee Rogers) is the Global Director of Customer Support at Pearson, where they oversee operations and performance for customer service teams across Europe, the Middle East, and Africa. With over 15 years of experience at Pearson, Sonia has held various roles, including Customer Operations Manager and Director of Customer Service, and has developed strong skills in problem solving, team leadership, and customer relationship management. They have successfully led projects that enhanced customer satisfaction and loyalty, reflecting a passion for improving learning outcomes for customers and learners worldwide.
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