Suzanne Elzey

Suzanne Elzey is a Senior Systems Analyst at Pearson Virtual Schools, bringing over fifteen years of experience in leading and managing contact center operations. Previously, as a Manager of Customer Service Operations at Pearson, they guided programming efforts and contributed to software engineering processes. With advanced skills in business technology, performance improvement, and client retention, Suzanne has successfully aligned team goals with organizational objectives. They hold a degree from American Public University and are a certified System Administrator for Salesforce.com, proficient in various cloud applications and workforce optimization technologies.