Tales Ortiz is a seasoned professional in the technology and business analysis fields, currently serving as a Líder de equipe, Business Analyst, and Product Support Analyst at Pearson since June 2021. Prior experience includes roles as Líder Técnico and Assistente de suporte de TI at Seventh, where responsibilities included managing ticket resolutions and providing customer support through various communication channels. Previous positions at Office Tecnologia involved user support and project identification, while experiences at Senac-RS and Grêmio Náutico União encompassed technical support and documentation processes. Tales holds a degree in Gestão de TI from UniCesumar, which was completed in 2023.
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