Blake Brett

Information Technology Support Analyst at PebblePad

Blake Brett has a diverse work experience spanning over two decades. Blake started their career at Multivision Computers in 1997 as an Engineer/Customer Service Assistant, where they built PC systems, conducted system repairs, and provided technical support to customers. Blake worked there until 2000.

From 2000 to 2001, Brett worked as a QASD Registry Assistant at the University of Wolverhampton. Their responsibilities included website administration, database design and implementation, data entry, and multi-departmental communication.

In 2003, Brett joined IT Solution as a Senior IT Technician/Customer Service Manager. Blake provided technical support to customers and staff, addressing operating system, hardware, software, and networking queries. Blake worked there for ten years before transitioning to a new role.

Between 2013 and 2018, Brett worked at PebblePad - The Learning Journey Platform as a Support Technician. Their responsibilities included providing IT support and troubleshooting.

In 2018, they were promoted to the position of Senior Business Support Engineer/Information Security Officer at PebblePad. In this role, they had additional responsibilities related to business support and information security.

From 2021 to 2022, Brett took on the role of IT & Compliance Officer at PebblePad before assuming their current position as an Information Technology Support Analyst.

Overall, Brett's work experience demonstrates their proficiency in IT support, customer service, technical troubleshooting, and information security.

Blake Brett began their education in 1996 at Halesowen College, where they pursued a National Diploma in Information Technology Applications. Blake completed this program in 1998. Following this, they enrolled at the University of Wolverhampton, where they focused on Computer Science (Software Engineering). Blake graduated from this program in 2002, earning a 2:2 degree.

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Timeline

  • Information Technology Support Analyst

    January, 2022 - present

  • IT & Compliance Officer

    October, 2021

  • Senior Business Support Engineer/Information Security Officer

    February, 2018

  • Support Technician

    April, 2013