Aditya Kumar is an experienced Application Support Engineer at Pegasystems since April 2022, specializing in providing first and second-level support for PRPC-based applications and effectively prioritizing and escalating user-reported issues. Prior to this role, Aditya served at Tata Consultancy Services from January 2021 to January 2022, contributing as a System Engineer and Assistant System Engineer, with responsibilities including production and UAT L2 support, incident and change management, and managing the software development lifecycle with various stakeholders. Aditya is a graduate of Calcutta Institute of Engineering and Management, holding a Bachelor of Technology in Electrical, Electronics, and Communications Engineering, completed in 2019.
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