Andrew Spence is a results-focused Operations and Major Incident leader currently serving as a Principal Problem Manager at Pegasystems. Previously, they managed digital operations at CrowdStrike and held roles at Rackspace, including Operations Manager and Infrastructure Services Team Leader, where they successfully reduced incident volumes by over 80% and accelerated deployment timelines. Known for their expertise in ITIL frameworks, they have implemented global strategies that enhance operational excellence and stakeholder communications in fast-paced environments.
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