Andy Foster is a seasoned professional with extensive experience in solutions consulting and service operations management across prominent telecommunications companies. Currently serving as a Principal Solutions Consultant at Pegasystems since June 2022, Andy previously held various leadership roles at BT Global Services and BT Retail, including Head of Service Operations and Head of Complaints Transformation. With a background in managing large-scale service relationships and driving operational improvements, Andy has effectively transformed customer service capabilities, enhanced digital engagement strategies, and directed product support services. Andy Foster earned a BSc(Hons) in Civil Engineering (Commercial Management) from Leeds Beckett University.
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