David Wong is a highly skilled Senior Presales Solutions Consultant at Pegasystems, specializing in enterprise CRM, workflow automation, and AI-powered decisioning since September 2021. With a background as a Presales Solutions Architect at Verint, David has extensive experience modernizing contact center operations through AI-driven strategies. Previous roles include founding Aglo, a tech startup focused on retail intelligence, and managing various projects and consulting engagements across notable organizations, including the NSW Department of Customer Service and Oracle. David holds a Bachelor of Engineering in Information Technology from The University of Western Australia.
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