Dee Hawk

Dee Hawk is a seasoned professional with extensive experience in financial services and contact center technologies. Currently serving as Principal Domain Architect and Fellow at Pegasystems since May 2010, Dee has been instrumental in guiding the development of payment fraud and dispute management applications, including leading a project focused on ACH dispute management. Prior to Pegasystems, Dee held roles at Fidelity Investments as Principal Contact Center Engineer, at the Bank of Oklahoma as Assistant Vice President and Consulting Business Analyst, and at Sprint/IT as Client Server Engineer. Early career experience includes managerial responsibilities in electronic services at the Metro Tulsa Chamber. Dee's certifications encompass various architect roles and methodologies, highlighting a strong commitment to professional development in the technology domain.