Gary Williams is a seasoned professional with extensive experience in technical support and application management. Currently serving as the Senior Manager of Technical Support Engineering at Pegasystems, Gary leads a 1:1 Customer Engagement Team, utilizing advanced AI and decision strategies to enhance customer interactions. Prior to this role, Gary managed application support at Speedy Services and led the Application Operations Support Team for GE Capital's financial application. Gary's career began at Oracle Corporation UK Ltd, advancing through positions that included managing customer escalations and technical support across various products. With a foundational background as a Technology Consultant and Field Service Engineer, Gary possesses strong expertise in system implementation and project management, backed by a BSc in Electrical Engineering & Electronic Engineering from The University of Manchester.
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