Gokul Ram, M.S., is a seasoned professional with extensive experience in system architecture and technical solutions, currently serving as a Senior Principal System Architect at Pegasystems since November 2016. In this role, Gokul leads architecture design and implementation for an Omni-channel Personalization engine on the Pega CDH framework to support a Tier-1 financial client, managing scalability for over 70 million customers and 1 billion monthly digital interactions. Prior to Pegasystems, Gokul held key positions at Convergys Corporation as a Senior Technical Solutions Architect and a Senior Systems Analyst, focusing on technical leadership in telecommunications and billing software. Experience also includes a consulting role at Verizon and a systematic engineering position at Polaris Software Lab. Gokul holds a Master of Science from the University of Central Florida and a Bachelor of Engineering in Electronics and Communications Engineering from the University of Madras.
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