Luana Silva

Luana Silva is a seasoned professional with diverse experience in customer success, strategy consulting, and e-commerce. Currently serving as a Portfolio Success Manager at Pegasystems since May 2025, Luana focuses on customer satisfaction and success through tailored success plans and collaboration with stakeholders. Previously, Luana held strategic roles at Neogrid, including Strategy Consultant and Customer Success Manager, where responsibilities encompassed developing digital trade marketing strategies and team training. Experience also includes positions at Grupo Supernosso as an E-commerce Analyst and Trade Marketing Analyst, alongside roles at International Business Development Partners and as a Freelance Merchandising Promoter, emphasizing project management, data analysis, and marketing strategy implementation throughout.