Marc Cheong is a seasoned professional with extensive experience in business architecture and process management. Currently serving as Principal Business Architect at Pegasystems since November 2017, Marc has a strong focus on enhancing client efficiency and customer experiences through Business Process Management solutions. Previous roles at Pegasystems include Lead Business Architect and Senior Business Architect, where responsibilities involved facilitating business elaboration sessions and gathering business requirements. Prior to this, Marc held various positions at Australia and New Zealand Banking Group, including Senior Business Analyst and Customer Contact Centre Manager, where skills in project transformation and operational support were honed. Marc's career began at Coles, where supervisory experience was gained. Marc holds a double degree in Commerce and Economics from Monash University.
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