Marc Dumas is a seasoned professional in the software industry, currently serving as a Global Customer Support Knowledge Expert at Pegasystems since August 2009. With a career that began at Lotus Development, where significant roles included Senior Technical Support Analyst, Principal Technical Editor, and Supervisor of Technical Support Editing, Marc has a strong foundation in technical editing and customer support. Prior experiences at IBM as a Program Manager and Knowledge Management Strategist further enhanced expertise in knowledge management and support strategies. Additionally, Marc led knowledge management practices at Service Excellence Research Group. Educated at Salem State University with a BA in English, Marc possesses a robust blend of technical knowledge and content management skills.
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