Mark Lortz serves as the Principal Business Architect at Pegasystems, where they lead client projects from requirement gathering to implementation, focusing on creating customized applications and enhancing client interaction. Previously, Lortz held various roles at GE Capital, including Business Area Analyst and Call Center Resource Manager, where they managed teams to exceed productivity goals. With a background in software development and a specialty in claims processing and workflow automation, Lortz has consistently improved profitability and client satisfaction across multiple projects. Lortz earned a Bachelor of Arts and Sciences in Speech and Group Communications and an Associate's Degree in Theology from Thomas More College.
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