Matt Lake is a seasoned professional with extensive experience in product management and development, currently serving as Senior Director of Product Management at Pegasystems since April 2020. In this role, Matt oversees the platform and customer service application product groups, focusing on innovations such as chat, chatbots, voice AI, and agent experiences, and played a pivotal role in acquiring Qurious. Previous roles include Senior Applications Developer at Harvard University, various product management and architectural positions at Pegasystems, and product management at Lunafield Media Global. Matt also had early career experiences as an Enterprise Software Consultant at Capgemini and as the founder of Homegrown Gear LLC. Educational credentials include a Master's in Management from Harvard University.
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