Rachel Schofield

Rachel Schofield is a forward-thinking leader with over 24 years of experience in business transformation, customer service, and global operations, currently serving as a Senior Manager in Solution Consulting at Pegasystems. Previously, Rachel held various roles at BT, including National Broadband Sales Campaign Manager, where they improved customer experience across multiple service channels. Rachel also had significant tenures at Vodafone Global Enterprise and ServiceNow, managing key relationships and driving customer success initiatives. Rachel's educational background includes a BA(Hons) in Business Studies and Management from Sheffield Hallam University.