Rachel Thomas is a seasoned technical support professional currently serving as a Senior Technical Support Engineer at Pegasystems since May 2023. With extensive experience in various roles, Rachel has previously worked as a Designated Premier Support Engineer and Senior Technical Support Engineer at RSA, providing advanced support for authentication and fraud detection platforms. At Attivio, Rachel transformed a struggling support team into a high-performing department while serving as a Technical Support Manager and point of contact for escalations. Additional experience includes roles at WireWheel as a Support Manager, delivering technical support for data privacy products, and internships at Wikimedia Foundation focusing on test automation. Rachel holds a B.S. in Math and Computer Science from the State University of New York at Albany.
This person is not in the org chart
This person is not in any teams
This person is not in any offices