Sudeep Divakaran is an accomplished IT Operations Manager currently leading Pega's Enterprise Service Operations Center, focusing on operational efficiency and continuous improvement. With a strong background in project and program management, Sudeep has contributed to significant projects at HERE Technologies and McKinsey & Company, where they excelled in incident management and service delivery adherence. Certified in ITIL and ISMS 27001, Sudeep has extensive experience in establishing and managing operational frameworks and teams. Sudeep holds a Master's degree in Computer Applications from Bundelkhand University and a Bachelor's degree in Computer Applications from Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya.
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