Thomas Ponga is a seasoned professional with extensive experience in solutions consulting, specializing in IT Service Management (ITSM), IT Operations Management (ITOM), Service Level Management (SLM), Automation, and IT Business Management (ITBM). Currently serving as a Principal Solutions Consultant at Pegasystems since October 2020, Thomas focuses on leveraging Low-Code, Enterprise Automation, and AI to solve complex business challenges and enhance customer engagement. Prior roles include positions at Broadcom Inc. and CA Technologies, where responsibilities encompassed the entire sales opportunity lifecycle, including solution design, requirements analysis, and proof of concept delivery. Thomas holds a Bachelor's degree in Computer Science from Universidade Paulista.
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