Tony Mason

Tony Mason is a seasoned professional in service assurance and SAP CRM consulting with extensive experience across various companies. Currently, Tony holds the position of Principal Service Assurance Advisor at Pegasystems, having progressed through roles including Lead Service Assurance Advisor and Senior Service Assurance Advisor since 2016. Previous positions include consulting roles at Exertis UK, Electric Ireland, Standard Bank South Africa, and British Gas, where Tony led significant SAP CRM projects and collaborated on system architectures and integrations. A graduate of Bournemouth College of Technology with a background in Electronic Engineering, Tony has developed a strong expertise in CRM solutions and service assurance methodologies.