Wayne Smith is a Senior Solutions Consultant at Pegasystems since September 2017, where responsibilities include working with major enterprise banking and financial services accounts to implement Pega solutions focused on workflow automation, case management, and customer service enhancement, employing AI-powered decision-making tools. Prior to Pegasystems, experience at IBM spanned from January 1999 to December 2016, serving as a Software Deployment Leader and Level III Certified Executive IT Specialist, contributing to strategic sales efforts for large enterprise software agreements, and leading technical sales for various software solutions across multiple industries. Wayne Smith holds a Bachelor’s Degree in Marketing - Media Communications from Pace University and several emergency management and officer training certifications from FEMA and the US Air Force Auxiliary.
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