Eric Shih is currently the Senior Manager of Customer Experience at Lomi and Pela, where they leverage over six years of experience in the premium brand segment to enhance client interactions. Previously, Eric served in various roles at Apple, achieving the highest level of technical support and leading teams in delivering exceptional customer service. They have also contributed to startups and established companies like Audi and Shopify, consistently focusing on improving customer experiences through tailored solutions. Eric holds a Bachelor of Arts with a double major in Sociocultural Anthropology and Media Studies from the University of Toronto.
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