Cedrick Jones

Cedrick Jones has over a decade of experience in customer service and sales roles across various companies. Currently serving as a Member Services Associate at Peloton Interactive since June 2020, Cedrick has consistently resolved over 60 inquiries weekly while achieving a customer satisfaction rating exceeding 90% for over two years. Previously, at JCPenney from October 2013 to March 2020, Cedrick played a key role in mentoring new hires and significantly boosting productivity by 40% through hands-on training. As a Technical Claims Assistant at Gallagher Bassett Services from August 2015 to July 2019, Cedrick managed a high volume of worker's compensation claims and facilitated communication among legal parties. Additionally, experience as a Sales Floor Team Trainer at Target from November 2011 to November 2013 involved cross-training employees and providing valuable feedback to management. Currently pursuing a Bachelor's degree in Communication and Media Studies at Collin College since 2015.