Rick Schnepf

Rick Schnepf is an accomplished operations leader with extensive experience in customer service and support management. Currently serving as Senior Manager at Peloton Interactive since March 2025, Rick defines and executes the operational direction for the Member Support Operations team. Previously, at Thumbtack from August 2022 to April 2025, Rick drove strategies and processes to enhance Pro and Customer Service teams' experiences, resulting in significant improvements in cost reduction and customer satisfaction metrics. As Senior Operations Lead at LivePerson, Rick managed key conversational metrics, achieving cost savings and improved customer engagement. Rick's long tenure at Capital One, spanning from 1999 to 2019, included developing successful contact center strategies leading to notable enhancements in KPIs and overseeing large-scale transformations. Rick holds a degree from the University of Richmond.