Anna Cox

Anna Cox is an experienced professional with a strong background in knowledge management and customer engagement, currently serving as a Senior Knowledge Management Specialist and Customer Engagement Supervisor at PEMCO since September 2008. In this role, Anna has successfully led a team of 12 licensed insurance agents and participated in cross-functional teams to enhance the efficiency of the customer contact center. Previous experience includes providing holistic customer service as a Licensed Insurance Agent and acting as an Emergency Department Liaison at Stevens Healthcare. Anna also served as a Quality Assurance Coordinator/Trainer at Group Health Cooperative, where coaching led to significant improvements in call performance. Anna holds multiple certifications, including a certificate in Medical Office and Billing and a 200HR Yoga Teacher Training qualification.