Treona Glover

Treona Glover has extensive experience in operations support and customer engagement, currently serving as Operations Support Manager at PEMCO since October 2007, where responsibilities include facilitating enterprise-wide training in collaboration with Learning & Organizational Development. Previously, Treona held the positions of Learning and Development Specialist, where responsibilities included delivering technical learning programs and developing performance-based curriculum, and Unit Manager for Customer Engagement, focusing on strategic execution and resource management. Earlier experience includes serving as Senior Customer Engagement Service Specialist and Customer Engagement Specialist at PEMCO from 2004 to 2007, and as Lead Unemployment Insurance Specialist at Washington Employment Security Department from 2000 to 2004, handling complex unemployment claims.