PenChecks Trust Company of America (PenChecks Trust) is a state-chartered, non-depository trust company and the largest independent provider of outsourced benefit distribution services and Default/Missing Participant IRAs in the country. With 20 years in business, PenChecks Trust is an expert and industry-leading provider of unique and comprehensive solutions for a myriad of trust resolution issues. Services include automated and branded solutions for benefit payment processing, uncashed/stale dated checks, Abandoned Plan/QTA services and Taxable Savings Accounts. Customers include financial institutions, third party administrators, plan advisors, and plan sponsors.



Finance

PenChecks

PenChecks' headquarters in La Mesa, CA, United States

This department oversees the management and administration of trust services and related financial products.

Trust Management

The Customer Experience team at PenChecks Trust ensures exceptional service for clients by addressing their inquiries, resolving issues, and providing guidance on benefit distribution services and Default/Missing Participant IRAs. Comprised of specialists and managers, the team works to enhance customer satisfaction through efficient communication, problem-solving, and support, thereby maintaining PenChecks Trust's reputation as an industry leader. The team is also responsible for continuous improvement in customer interaction processes to meet and exceed client expectations.

Customer Experience

The Operations and Support team at PenChecks is responsible for ensuring smooth and efficient processes across the company's benefit distribution services. This team handles customer relationship management, coordinates office and business operations, manages recurring benefits, provides IT and desktop support, and oversees quality assurance and release management. They also develop training content and ensure consistent operational support to maintain high service standards for financial institutions, third-party administrators, plan advisors, and plan sponsors.

Operations and Support

The Software Development team at PenChecks Trust is responsible for designing, developing, and maintaining software solutions that facilitate automated and branded benefit distribution services. This team of skilled programmers and engineers collaborates to create robust systems for processing payments, managing uncashed checks, and handling Abandoned Plan/QTA services, ensuring secure and efficient operations for our financial institution and third-party administrator clients.

Software Development

The Leadership Team at PenChecks is responsible for setting the strategic direction and overseeing the operational effectiveness of the company. This cross-functional group, comprising executives such as the CEO, CFO, CTO, and CCO, collaborates to drive innovation, enhance customer service, and ensure compliance with industry regulations. They focus on aligning resources and initiatives to achieve PenChecks' goals in delivering outsourced benefit distribution services and addressing trust resolution challenges in the market.

Leadership Team

The Sales Team at PenChecks Trust is responsible for driving revenue growth by identifying and securing new business opportunities within the financial services sector. This includes building and maintaining relationships with financial institutions, third party administrators, plan advisors, and plan sponsors. The team leverages their industry expertise to promote PenChecks Trust's suite of benefit distribution services and solutions, ensuring clients receive tailored and efficient trust resolution support.

Sales Team

The Accounting and Finance Team at PenChecks Trust Company of America is responsible for managing the company’s financial operations and ensuring accurate accounting practices. This includes overseeing general ledger entries, handling trust accounting for outsourced benefit distributions, and managing financial reporting and compliance. The team ensures the financial integrity of the company's services and supports strategic financial planning and analysis.

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Other teams

Customer Experience

Operations and Support

Software Development

Leadership Team

Sales Team

Accounting and Finance Team