Stephanie Lord possesses extensive experience in the hospitality and casino industries, currently serving as a Supervisor at PENN Interactive since July 2023. Previously, Stephanie worked at M Resort Spa Casino from February 2009 to August 2023, where roles included Call Center Shift Manager, Call Center Assistant Shift Manager, Call Center Supervisor, Casino Reservations Agent, and Call Center Agent. Responsibilities included monitoring teams, scheduling, generating forecast and tracking reports, and collaborating closely with PBX Agents, Casino Reservation Agents, and other departments. Earlier experience includes working as a Reservation Agent at Edgewater & Colorado Belle Resorts and as a Guest Room Attendant/Front Desk Agent at Comfort Inn. Stephanie holds two Bachelor of Fine Arts degrees in Photography, earned from Saginaw Valley State University and Northern Michigan University.
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