John Parres is an experienced professional in the mortgage and call center industries, currently serving as First Vice President of Default Management at PENNYMAC since December 2020. Parres has a proven track record in managing multi-site call centers, enhancing customer service levels while optimizing costs through strategic team resizing and partnerships. Previous roles include FVP of Mortgage Fulfillment at Mr. Cooper, where Parres focused on developing leadership models, and Vice President positions at Ditech Financial LLC and Nationstar Mortgage, overseeing customer service operations and marketing support. Additionally, Parres has experience with JPMorgan Chase & Co. in document operations and compliance, and Indymac Mortgage Services, where management of a large call center was a key responsibility. Parres holds a Bachelor of Science in Business Administration with a focus on Marketing from Avila University.
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