Mark Potloff is an experienced technology operations executive with a strong background in incident management and operational analytics. Currently serving as the FVP of Technology Operations at PennyMac Loan Services, LLC since September 2020, Mark is responsible for establishing a formal incident and problem management practice and directing 24/7 incident response operations. Previously, Mark held multiple senior management roles at Edmunds.com from 2007 to 2020, including Senior Manager of Site Reliability Engineering and Operational Analytics, where responsibilities encompassed data oversight, Agile development of tracking tools, and infrastructure consolidation. Mark's career began with positions such as Systems and Network Engineer at Morrison & Foerster LLP and Systems Engineer at Global Network Services, Inc. Mark holds a Bachelor of Arts degree in Communications with a minor in Art from Saint Mary's College of California.
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