Philip Marcus

Philip Marcus has a vast work experience spanning several roles and companies. Philip began their career at Bank of America in 1993, where they held various management positions, including SVP, Senior Group Operations Manager, and SVP, Call Center Group Operations Manager. In these roles, they were responsible for overseeing teams, improving employee satisfaction, and implementing strategies to enhance productivity and customer satisfaction.

In 2004, Philip joined PennyMac Loan Services, LLC as the First Vice President of the Mortgage Fulfillment Division. Philip'sresponsibilities included workforce management, vendor strategy, operational analytics, and expense management. Philip implemented various programs and initiatives, such as an invoice reconciliation process for multiple vendors and a learning and leadership development program. Philip also led the implementation of staff reductions and a Return to Work Program.

Throughout their career, Philip has demonstrated a strong focus on process improvement, strategic planning, and leadership development. Philip has achieved notable accomplishments, such as improving fraud claims recovery rates, increasing employee satisfaction, and reducing handle time in call centers. Overall, Philip Marcus has a wealth of experience in managing operations, driving efficiency, and delivering results.

Philip Marcus earned a B.A. in Business Administration with a focus on Finance from Washington State University in 1993. In 1996, they obtained an MBA in Business Administration from Seattle University. Additionally, Philip has obtained various certifications, including a Project Management Professional (PMP) certification from the Project Management Institute in 2010 and a Lean Six Sigma Green Belt (ICGB) certification from Bank of America in 2002. Philip has also completed multiple online courses on Excel data visualization, tracking data, inclusive leadership, managing a diverse team, communicating with confidence, developing executive presence, and PivotTables.