Tom Estrada is currently the Assistant Vice President at PennyMac, specializing in Special Loans. With a strong background in quality assurance and complaints management, Tom previously served as the Complaints QA Manager at PennyMac Loan Services, LLC from 2018 to 2023. Earlier in their career, Tom held various managerial positions at Bank of America, including Reverse Mortgage Consultant and Business Support Manager. Tom earned a Bachelor's degree in Accounting and Business/Management from San Diego State University after obtaining an Associate of Arts in Business Administration and Management from the College of the Canyons.
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