Alexia Laini is an experienced Service Delivery Manager at Penta Consulting, overseeing a service team across EMEA and APJ regions since October 2023. With a robust background at Microsoft from 2000 to June 2023, Alexia has held various leadership roles, including CEE Customer Success Area Account Manager and Acting CSAM Manager, where contributions to corporate strategies and team management resulted in exceeding €10 million in revenue. Alexia's extensive expertise includes digital transformation consulting, technical project management, and fostering customer satisfaction through innovative problem-solving. Academic qualifications include a Master's Degree in Psychology from the University of East London and an MBA from the Hellenic Open University, complemented by an undergraduate degree in Science and Mathematics from Ethnikon kai Kapodistriakon Panepistimion Athinon.
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