Matthew Hansen

Matthew Hansen is the current Director of Customer Experience at PeopleKeep. Matthew has held this position for 1 year and 5 months. Prior to their current role, they were the Customer Support Operations Manager at SalesRabbit, Inc. for 2 years and 11 months. Before that, they worked at Vivint for 8 years and 1 month, where they held various positions such as Customer Solutions Manager, Lead Supervisor | Customer Support, and Supervisor | Customer Support.

Matthew has been recognized for their work in customer satisfaction and support. Matthew has won multiple awards including the 2014, 2016, and 2017 Stevie Award for best use of social media and escalation team, the 2016 ICMI Global Contact Center Award finalist for social media, and the 2017 Stevie American Business Award for Customer Service Team of the Year.

In their current role as Director of Customer Experience, Matthew is responsible for managing a team of 60 employees and overseeing the daily performance of all employees to ensure customer satisfaction. Matthew also analyzes customer requirements and provides assistance to sales and services teams.

Throughout their career, Matthew has successfully implemented various processes and procedures to improve operational efficiencies and bolster customer care. Matthew is known for their ability to troubleshoot organizational deficiencies and implement lasting, customer-centric solutions.