Doris Phan is a seasoned professional in customer service and business operations, with a focus on the Forex and Fintech industries. They served as the Deputy Head of Customer Service & Operations at Zeal Holdings Limited, where they managed service across multiple regions and significantly enhanced operational efficiency. Previously, Doris held various roles, including Senior Customer Service Manager at Concentrix, where they led initiatives that improved service delivery and achieved exceptional customer satisfaction. Doris's educational background includes a Bachelor's degree in Chemical-Polymer from the University of Natural Science in Ho Chi Minh City, Vietnam. Currently, they are the APAC Customer Service Manager at Pepperstone.
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